Building & Managing a World Class It Help Desk

Name: Building & Managing a World Class It Help Desk
Brand: Boganto
SKU: 007213237X
Price: NA INR
Availability: OutOfStock
ISBN: 9780072132373

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26 Apr, 2001

What is a help desk? A help desk is a department within a company that responds to user's technical questions. Most large companies have help desks to answ ...

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ISBN-10:

007213237X

ISBN-13:

9780072132373

Dimensions

9.20 X 7.56 X 1.26 inches

Language

English

Description

What is a help desk? A help desk is a department within a company that responds to user's technical questions. Most large companies have help desks to answer user questions. Questions and answers can be delivered by telephone, e-mail, BBS or fax. This guide should help readers build, improve or maintain a successful help desk. The resource details a step by step methodology for help desk implementation and continous improvement, including tools, tips and techniques to make the help desk more efficient. The author shows how to select, implement and utilise new technology for help desks such as web based help desks, electronic display boards and call management packages. The guide also gives real life examples that demonstrate the successes and failures involved in creating and maintaining a help desk.

Product Details

ISBN-10

:007213237X

ISBN-13

:9780072132373

Publication date

: 26 Apr, 2001

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Building & Managing a World Class It Help Desk

Description

Product Details